New Serenya Travels & Tours (Pvt) Ltd – Sri Lanka
Effective Date: 15/02/2026

Your privacy is paramount. At New Serenya Travels & Tours (Pvt) Ltd, we handle your personal information with the utmost care and confidentiality. This policy outlines how we collect, use, and protect your data during your premium chauffeur-driven experience.

Information We Collect

We collect information necessary to provide a seamless service:

• Personal Details: Name, contact information, identification (NIC or passport), and driving eligibility verification if required.
• Booking Details: Vehicle preference, itinerary, dates, and special requests.
• Payment Information: Securely processed via trusted payment gateways.
• Website Interaction: Device information, browser type, IP address, and cookies (for site performance and user experience).

How We Use Your Information

Your data is used exclusively to:

• Confirm and manage bookings
• Provide personalized chauffeur-driven service
• Communicate service updates or special offers
• Ensure safety and compliance with Sri Lankan law
• Improve our services and website experience

Sharing & Disclosure

We do not sell or share your information for marketing purposes.
Information may be shared only with:

• Our trusted payment providers
• Service partners directly involved in delivering your experience
• Authorities if legally required

Security

We employ robust measures to protect your data from unauthorized access, loss, or misuse. While we maintain high standards, no online transmission is entirely risk-free.

Cookies

We may use cookies to enhance website navigation and tailor your experience. You may disable cookies in your browser settings if preferred.

Retention

We retain personal data only as long as necessary to:

• Fulfil bookings and service obligations
• Comply with legal or regulatory requirements

Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccuracies
• Request deletion (subject to legal obligations)

Requests can be submitted via the contact information below.

Changes to This Policy

Any updates will be reflected on this page with a revised effective date.

Contact

New Serenya Travels & Tours (Pvt) Ltd.
165/D/1, Pannipitiya Road, Thalawathugoda, Sri Lanka
Phone: +94 75 037 0726
Email: serenyaluxurycars@gmail.com